14 Masters Programs in Service Design

A masters degree in service design, also referred to as master in design for service, teaches students intending to join the service industry the necessary skills to succeed. Service designing entails the learning of a service’s organization with the main goal of learning the processes involved being the improvement of the quality and the client’s satisfaction. The importance of making a servi… Read more

A masters degree in service design, also referred to as master in design for service, teaches students intending to join the service industry the necessary skills to succeed. Service designing entails the learning of a service’s organization with the main goal of learning the processes involved being the improvement of the quality and the client’s satisfaction. The importance of making a service competitive cannot be overemphasized. The businesses do service improvement by comparing their services with services from firms in the same industry. A masters degree in service design focuses on making the service as user friendly as possible; the functionality of the service is also improved. Even though the masters program is relatively new, the concepts it relies on were initially used in marketing and in management. The master program is focused on increasing the capacity of communication. Graduates of the program should expect to find work in creative and design companies as managers of design and innovation departments. The program also insists on fieldwork and workshops because they are considered stimulating for the students and offer them the hands-on experience that prepares them for the real business environment. Before undertaking a masters degree in service design, the students are expected to learn how to think like a designer and to take some classes in culture in order to be able to apply their studies to practical real life situations.

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Other options within this field of study: 
POLI.design
Milan, Italy

The Specializing Master in Service Design was specially created in response to the growing demand for professionals specifically able to handle the complexity of designing a s ... +

The Specializing Master in Service Design was specially created in response to the growing demand for professionals specifically able to handle the complexity of designing a service. To achieve this purpose, the Specializing integrates general theory with methodology and hands-on experience aimed at the creation of systemic, complex solutions that blend material and immaterial components. -
Master
Full-time
English
Oct 2020
01 Sep 2020
Campus
 
WMG School for Professional Development at VTC in HONG KONG
Hong Kong

In today’s complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which business must increa ... +

In today’s complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which business must increase their expertise to stay ahead. This programme considers the complexity of services which bring together a mesh of organizations, people, technologies, and information to deliver value to the customer. -
MSc
Full-time
English
Campus
 
The University of Warwick, Warwick Manufacturing Group WMG
Coventry, United Kingdom

For leaders and managers in Service-Orientated Industries or service functions within the business.

For leaders and managers in Service-Orientated Industries or service functions within the business. -
MSc
Full-time
English
05 Oct 2020
31 Jul 2020
Campus
 
Royal College of Art
London, United Kingdom

Transform customer and citizen experiences.

Transform customer and citizen experiences. -
MA
Full-time
2 years
English
Sep 2020
Campus
 
University of Dundee
Dundee, United Kingdom

Design has a transformative effect on the world around us. This impact cuts across culture, business, the environment, and the economy. The course will give you an understandi ... +

Design has a transformative effect on the world around us. This impact cuts across culture, business, the environment, and the economy. The course will give you an understanding of this impact and how you can shape it. Using an interdisciplinary approach, the course will enable you to approach design strategically and enhance your knowledge and understanding of design management, service design, enterprise and entrepreneurship. -
MSc
Full-time
12 months
English
Sep 2020
04 Sep 2020
Campus
 
Srishti Institute of Art, Design and Technology
Bengaluru, India

The program fosters empathetic and reflective designers capable of engaging with theory and public policy. It develops the ability to deal with complexity and navigate the lay ... +

The program fosters empathetic and reflective designers capable of engaging with theory and public policy. It develops the ability to deal with complexity and navigate the layers of physical and non- physical contexts that define public spaces. The aim is to use this holistic understanding of the design of dynamic, inclusive and sensitive interventions. -
Master
Full-time
2 years
English
Jul 2020
Campus
 
Aalto University
Espoo, Finland

IDBM is a pioneering and renowned study programme that truly embodies the vision of Aalto by integrating design and technology with global business development. Through transd ... +

IDBM is a pioneering and renowned study programme that truly embodies the vision of Aalto by integrating design and technology with global business development. Through transdisciplinary teamwork and real-life business challenges provided by our prominent industry partners, the programme prepares students as the next generation of creative professionals. IDBM is uniquely positioned as the only programme offered in all six schools of Aalto, allowing programme graduates to earn a Master’s degree in either business, design or technology. -
MSc
Full-time
2 years
English
Campus
 
IED – Istituto Europeo di Design Barcelona
Barcelona, Spain

The Master in Service Design allows future service designers to learn about different conceptual perspectives when designing a service. It is an opportunity for students to ga ... +

The Master in Service Design allows future service designers to learn about different conceptual perspectives when designing a service. It is an opportunity for students to gain theoretical insight and to practice using specific methods and tools for each approach. -
Master
Part-time
6 months
English
18 Jan 2021
14 Dec 2020
Campus
 
University for the Creative Arts
Epsom, United Kingdom

The design of human experience within the creative industries requires a wide breadth of understanding unlike any other. As a student on this unique Experience & Service D ... +

The design of human experience within the creative industries requires a wide breadth of understanding unlike any other. As a student on this unique Experience & Service Design course, you’ll learn to understand how the human experience can be designed and shaped to fit a range of scenarios, whether it is a fashion event, a festival, in retail or at a venue, and how that experience can hold a powerful societal, environmental and business impact. -
Master
Full-time
English
Sep 2020
Campus
 
Politecnico di Milano
Milan, Italy

The fundamental educational objective is to offer a wide range of design tools able to provide appropriate skills in creatively managing products, services, events, and commun ... +

The fundamental educational objective is to offer a wide range of design tools able to provide appropriate skills in creatively managing products, services, events, and communication strategies in an integrated way. -
MSc
Full-time
2 years
English
Oct 2020
Campus
 
edX
Cambridge, USA

Learn concepts, tools, models and train your skills to develop successful service experiences focused on customers.

Learn concepts, tools, models and train your skills to develop successful service experiences focused on customers. -
Master
Full-time
Part-time
15 - 18 weeks
Spanish
Sep 2020
Online
 
LISAA Paris
Paris, France

This course allows designers from a wide range of fields – in product or environment – to specialize in service design and to approach design from a multidisciplinary angle in ... +

This course allows designers from a wide range of fields – in product or environment – to specialize in service design and to approach design from a multidisciplinary angle in order to find innovative solutions. -
Master
Full-time
English
Campus
 
NABA
Milan, Italy

In the post-industrial era, individuals are discovering the limits of progress, and are working to establish a sustainable relationship with nature and the environment. Theref ... +

In the post-industrial era, individuals are discovering the limits of progress, and are working to establish a sustainable relationship with nature and the environment. Therefore, many design projects are now developing both socially responsible production strategies and smart integration into online services networks and artificial intelligence. -
MA
Full-time
2 years
English, Italian
Oct 2020
22 Aug 2020
Campus
 
Royal College of Art
London, United Kingdom

The MRes RCA Design Pathway builds design research skills that can be deployed within academic and professional careers. We foster innovation and tackle complex systems and so ... +

The MRes RCA Design Pathway builds design research skills that can be deployed within academic and professional careers. We foster innovation and tackle complex systems and social challenges, from the future of work to the circular economy, climate change, AI and healthcare. -
Master
Full-time
English
Sep 2020
Campus
 

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