Master of Science in Service Leadership and Innovation
Service leadership and innovation is a graduate program designed to provide students with the capability to transform their service organizations. Service is no longer a subset of manufacturing era thinking. Today, it is a thinking system that examines and produces change across the totality of organizational environments and the economy.
The global environment imposes significant responsibility on leadership including creating and innovating new service ideas, practices, and policies; building and utilizing sophisticated human capital assets wisely; designing, aligning, and implementing new strategic focus; building experiences that produce value for the consumer; and producing performance outcomes second to none through overall service leadership.
Trends, which drive the need for changes, include connectivity, information access, globalism, new sources of revenue, customer experimentation, networking, customer activism, and more. In all, customers expect to receive value in all their service experiences. As such, the MS in service leadership and innovation fills an emerging need in the many service businesses and industries that focus on understanding various customer relationships.
The program is flexible and can be completed through either full- and part-time study. Courses are offered in the evenings, on weekends, or through a weeklong format. Many of the program's courses may be completed online. Full-time students may complete the program within three quarters, or one academic year.
Prior to being admitted to the MS program, applicants must illustrate that their previous training, ability, practical experience, and education indicate a reasonable chance of success. The complete list of admission requirements includes the following:
- Graduate application.
- Baccalaureate degree or equivalent from an accredited institution.
- Official undergraduate transcript(s) (in English).
- Two professional recommendations.
- A resume.
- Undergraduate GPA of 3.0 or above, or evidence of relevant professional performance.
- Foundation coursework with grades of 3.0 or higher (if required).
The Test of English as a Foreign Language is required for international students. Applicants must achieve a minimum score of at least 550 (paper-based), 213 (computer-based), or 79 (Internet-based) to be considered for admission. Scores from the International English Language Testing System (IELTS) exam will be accepted in place of the TOEFL exam. Minimum acceptable scores will vary; however, the absolute minimum score for an unconditional acceptance is 6.5.
Facilities and equipment
The university maintains a broad array of computer software and equipment for student use. Additional computer laboratories are available across campus and, in particular, in the Wallace Library. However, students are encouraged to have their own personal computer. Students taking online classes are required to have a computer.
This school offers programs in:
Last updated April 25, 2018