Master of Science in Service Leadership and Innovation

General

Program Description

Overview

Having a 360-degree view of customers, the ability to formulate and execute strategic initiatives, and being a visionary leadership that all companies need to be successful â these are the goals the master's degree in service leadership and innovation.

Todayâs global economy requires visionary management, a 360-degree view of customers, and breakthrough service strategies. The MS degree in service leadership and innovation allows those who work in any industry to transform their organization through novel ways of thinking, problem-solving, and projecting the future. By learning how to see and capitalize on opportunities that others miss, graduates of the program are positioned to take employees, and themselves, to new levels of success in a constantly changing world.

Plan of study

Thesis/Capstone/Exam options

All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience, which allows for the demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as to which option is most appropriate based on career goals and objectives. In the program, the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative option is possible if the faculty adviser and department chair agree with the student in their ability to complete this strategy.

Industries

  • Non-Profit
  • K-12 Education
  • Higher Education
  • Human Resources

Typical Job Titles

  • VP of Diversity and Inclusion
  • Account Manager
  • General Manager
  • Sales Manager
  • VP of Operations
  • Manager of Student Services
  • City Administrator
  • Manager of Giving
  • Venture Development Manager
  • Analyst

Curriculum

Service leadership and innovation (comprehensive exam option), MS degree, typical course sequence

First Year

  • GRCS-701 Research Methods 3
  • SERQ-710 Service Design Fundamentals
  • SERQ-720 Service Scenarios and Strategy Development
  • SERQ-740 Leading Innovation
  • SERQ-723 Service Analytics
  • SERQ-712Breakthrough Thinking, Creativity, and Innovation
  • Concentration Course

Second Year

  • SERQ-795 Comprehensive Exam
  • SERQ-787 Service Design Implementation
  • Concentration Courses
  • Elective

Service leadership and innovation (capstone project option), MS degree, typical course sequence

First Year

  • GRCS-701 Research Methods
  • GRCS-702 Principles of Research Communication
  • SERQ-710 Service Design Fundamentals
  • SERQ-720 Service Scenarios and Strategy Development
  • SERQ-740 Leading Innovation
  • SERQ-723 Service Analytics
  • SERQ-712 Breakthrough Thinking, Creativity and Innovation

Second Year

  • SERQ-797Capstone Project
  • Concentration Courses

Service leadership and innovation (thesis option), MS degree, typical course sequence

First Year

  • GRCS-701 Research Methods
  • GRCS-702 Principles of Research Communication
  • SERQ-710 Service Design Fundamentals
  • SERQ-720 Service Scenarios and Strategy Development
  • SERQ-740 Leading Innovation
  • SERQ-723 Service Analytics
  • SERQ-712 Breakthrough Thinking, Creativity and Innovation

Second Year

  • SERQ-790 Thesis
  • Concentration Courses

Admission Requirements

To be considered for admission to the MS in service leadership and innovation, candidates must fulfill the following requirements:

  • Complete a graduate application.
  • Hold a baccalaureate degree (or equivalent) from an accredited university or college.
  • Submit official transcripts (in English) of all previously completed undergraduate and graduate course work.
  • Have a minimum cumulative GPA of 3.0 (or equivalent) or evidence of relevant professional performance.
  • Submit two letters of recommendation from academic or professional sources.
  • Submit a writing sample designated by the department.
  • Participate in an interview with a faculty member (when required by department).
  • International applicants whose native language is not English must submit scores from the TOEFL, IELTS, or PTE. A minimum TOEFL score of 88 (internet-based) is required. A minimum IELTS score of 6.5 is required. The English language test score requirement is waived for native speakers of English or for those submitting transcripts from degrees earned at American institutions.
  • Upon arrival at RIT, international students may be asked to take an English language proficiency exam. Those who do not meet the minimum standard will be required to take additional English language courses.
  • All required admission materials must be submitted and reviewed by faculty prior to the completion of 9 semester credit hours of graduate course work in the program.
Last updated October 2019

About the School

With more than 80 graduate programs in high-paying, in-demand fields and scholarships, assistantships and fellowships available, we invite you to take a closer look at RIT. Don't be fooled by the word ... Read More

With more than 80 graduate programs in high-paying, in-demand fields and scholarships, assistantships and fellowships available, we invite you to take a closer look at RIT. Don't be fooled by the word "technology" in our name. At RIT, you will discover a university of artists and designers on the one hand, and scientists, engineers, and business leaders on the other – a collision of the right brain and the left brain. Read less