Master of Science in Information and Service Management


Read more about this program on the school's website

Program Description

Master's Programme in Information and Service Management is the most tech-savvy programme at the Aalto University School of Business. The ISM programme shapes students into future leaders of the digital era with a unique combination of leadership, business and technology. ISM provides students with in-depth expertise in developing, managing and leading data-heavy businesses, making graduates highly sought after in the job market.

Objectives of studies

Information-based services and data-based decision making are the primary growth area of advanced economies. Our programme is designed to train the next generation of business leaders in the century of technology-driven businesses with a focus on three specialisation paths: business analytics, information systems, logistics and service management.

ISM graduates have:

  • Multidisciplinary leadership & project management skills. Graduates are competent to lead people and projects at the intersection of technology and business.
  • Quantitative data analysis skills. Graduates have a sense for business intelligence. Ability to analyse the rapidly growing volume and variety of available data utilised for business, technology and competitive intelligence.
  • Analytical problem-solving competence. Graduates can solve practical business problems by effectively utilising modern managerial tools ranging from quantitative models and information systems to various techniques for analysing big, open, and company-owned data.
  • Service management skills. Graduates can analyse and develop business models for digital and service business, and analyse and develop services.
  • Strong quantitative research skillsets. Graduates have the competence to design and lead research.

Upon graduation from the ISM programme, graduates are equipped to work in the fascinating intersection of business and technology.

Tuition fees

The tuition fee is €15 000 per academic year for non-EU/EEA citizens. More information here.

Study Language

The language of instruction is English.

Structure of studies

ISM is organised by the School of Business and comprises a total of 120 ECTS credits. The two-year programme consists of:

  • Programme studies (84 ECTS), including the Master’s Thesis (30 ECTS)
  • Minor Studies (24 ECTS)
  • Elective Studies(12 ECTS)

Moreover, ISM students have the unique opportunity to complete a Double Master's Programme offered by the University of Cologne and the Aalto University School of Business.

Students have the opportunity to complete minor studies (24 ECTS) at an official exchange programme partner of the School of Business.

At the beginning of their studies, students define their Personal Study Plans (PSP) together with an academic advisor. The primary purpose of the PSP is to ensure that the studies support the student’s interests and are completed in a logical order.

Personal Study Plan (PSP)

Personal Study Plan (PSP) is a practical tool to define a student’s own study path, i.e. compiling an optimal selection of courses, aligned with the student's interests and programme requirements. PSP is also a useful tool for keeping up with studies. At best, it shows the stage at which students are with their studies and sets concrete milestones for them to follow.

Content of studies

In the Master's Programme in Information and Service Management (ISM), you can focus on one of three areas of specialisation, and based on your preferences, by combining different courses you are able to build a more leadership or technology-oriented profile and study curriculum.

Specialisation paths:

  • Business Analytics,
  • Information Systems,
  • Logistics and Service Management

Examples of the wide course selection:

  • Machine Learning: Basic Principles (5 ECTS)
  • Information Economy (6 ECTS)
  • Data Science for Business (6 ECTS)
  • Scalable Cloud Computing (6 ECTS)
  • Sustainable Supply Chains (6 ECTS)

Post-graduate study options

The degree grants eligibility for doctoral studies.

International opportunities

The ISM programme equips students with skills and knowledge that are highly sought after by international companies and markets. You experience working with international teams as over 40 per cent of ISM students come from abroad. Moreover, as part of your studies, you have the chance to spend a semester abroad or even complete a double degree at the University of Cologne (Germany).

Aalto University is international by nature, welcoming thousands of degree and exchange students from abroad each year. These students join the diverse Aalto community not only through studies, but also multiple free time events, activities and celebrations around the campus. Programme administrators, active student tutors and student support services work rigorously to help international students integrate into the Nordic culture and welcome them at home in Finland.

Multidisciplinary opportunities

The ISM programme goes extremely well together with course offerings at Aalto School of Engineering and Science, ranging from computer science and machine learning to industrial engineering. However, it is not the only field students can take courses from.

Aalto University is well-known for bridging disciplines of business, arts, technology and science. The lively campus and freedom to choose elective courses across the university bring students from different fields under one roof. This spontaneous multidisciplinary environment sparks new ideas gathers enthusiasts around them and gives birth to friendships, networks, and every so often, startups.

Career opportunities

As a graduate of ISM, you will have broad career prospects in the modern data-driven market: according to a recent study by Forbes on the employability of graduates, students with information systems, statistics and math majors are the most sought after. Moreover, information systems majors have some of the highest starting salaries of all business majors according to both Finnish and international studies. Quantitative data analysis skills are one of the growth areas in the next few years.

Aalto University has well-established career services that help you get employed in Finland and abroad. Aalto students tend to find good positions with ease upon graduation. An active entrepreneurship community is also present at Aalto, which can help as a springboard for founding your company. Finally, if an academic career is of interest, the Master’s programme in Information and Service Management is a great foundation for doctoral studies and post-doc positions.

Last updated Nov 2019

About the School

At Aalto University, we believe in curiosity and we encourage our students to explore the unknown and do things in a totally new way. We offer the highest level of education in business, art and desig ... Read More

At Aalto University, we believe in curiosity and we encourage our students to explore the unknown and do things in a totally new way. We offer the highest level of education in business, art and design, architecture, and technology in Finland. Read less
Espoo , Helsinki , Pori , Mikkeli + 3 More Less