Transformation through leadership.

Success in today’s global economy requires organizations to have visionary leadership, a 360-degree view of customers, and the ability to formulate and execute strategic initiatives. This one-of-a-kind graduate program will help prepare you to transform your organization by using innovation to drive measurable outcomes. Our graduates anticipate the future and see opportunities to position their organizations—and themselves—to reach new levels of success in a constantly changing world.

The Master's in Service Leadership and Innovation is awarded upon successful completion of 36 credit hours culminating in a comprehensive examination or capstone project. The program is completed in a combination of day and evening classes, and online learning. Our world-class Professors delivering classes are the same as at RIT NY and fly in to deliver the program, ensuring you receive the most up to date learning experience equal to classmates in the US. Further classroom teaching and follow up support is offered through virtual classroom/videoconferencing located in Dubai and New York simultaneously with Professors.

Flexible Timings: Class schedules cater to working professionals, providing intensive seminars offered in the evening and on weekends.

This program will equip you with the following skills:

  • Creating and innovating new service ideas, practices, and policies
  • Building and utilizing sophisticated human capital assets wisely
  • Designing, aligning and implementing new strategic focus
  • Building experiences the customer values
  • Application of leadership concepts to produce superior performance outcomes


Curriculum Credits Curriculum Credits
Choose one set of the following (6 Credits)
Comprehensive Exam (Default)
GRCS – 701 Research Design Methods 3 SERQ – 787 Service Design - Implementation 3
SERQ – 710 Service Design - Fundamentals 3 SERQ Concentration Courses 3
SERQ – 720 Services Scenarios and Strategy Development 3 SERQ – 795 Comprehensive Exam 0
SERQ – 723 Service Analytics 3 OR
SERQ – 712 Breakthrough Thinking, Creativity, and Innovation 3 Capstone Project
SERQ – 722 Customer Centricity 3 GRCS – 702 Principles of Research Communication 3
Concentration Area 9 SERQ – 797 Capstone 3
GRCS – 702 Principles of Research Communication 3
SERQ – 790 Thesis 3
Total Semester Credit Hours – 33
Concentration Courses (9 Credits)
Leadership and Management Credits
SERQ – 730 Project Management in the Service Sector 3
SERQ – 740 Leading Innovation 3
SERQ – 742 Leading Change 3

*Students typically complete the Comprehensive Exam (SERQ-795), Integrated Problem-solving (SERQ-711), and Breakthrough Thinking, Creativity and Innovation (SERQ-770). However, with department approval, students may request to complete a capstone project plus Breakthrough Thinking, Creativity and Innovation (SERQ-770), or a thesis (which requires no additional coursework).


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Last updated August 13, 2018
This course is Campus based
Start Date
18 months
35,014 USD
total program tuition
Request Info
for local students. August 15, 2018 for international students.
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Start Date
End Date
Dec 31, 2019
Application deadline
Request Info
for local students. August 15, 2018 for international students.
Application deadline
Request Info
for local students. August 15, 2018 for international students.
End Date
Dec 31, 2019