Start date: October 2018
Classes: from October 2018 to April 2019
Internship: from April to September 2019
End date: October 2019
Through POLI.design, the Politecnico di Milano devotes a specialized upper-level training programme to Service Design.
The Master in Service Design is an international training programme – taught entirely in English – focused on a user-centred approach and the development of service ideas from contextual research to prototyping.
The overall idea behind the Master stems from the awareness of the significant changes that have occurred in the development and delivery of services and products by companies and public-sector organizations, and the radical impact that these changes are producing on professional skills and corporate capabilities. It is thus essential to train professionals who can build and manage new physical and virtual patterns of service experience and interaction.
The complexity of conceiving, developing, and delivering a service requires innovation culture, creative thinking, and cultural exchange.
In order to strengthen the student's abilities, the Master program relies on an educational model that merges the acquisition of broad and multifaceted methodological knowledge and a learning-by-doing approach through:
- multidisciplinary modules
- experimental projects with real companies coordinated by international academics and professionals
- service prototyping
PROFESSIONAL OUTCOMES/FUTURE EMPLOYMENT
The Specializing Master in Service Design of POLI.design – Politecnico di Milano, trains specialists in the design of services for firms and public-sector organizations.
The programme’s overall objectives are to produce experts and consultants with a solid design culture, vision, and the ability to design, manage, and organize the conception and implementation of a service. It also aims to develop innovation and entrepreneurship.
On conclusion of the programme, the participants will be able to:
Devise systemic innovation models for services
Deploy theoretical skills to operate within a complex system
Use specific service design tools
Observe & Analyse user experience to construct a user-centred vision of complex interaction
Manage service conception, design and development
Numerous employment opportunities are available to graduates from the Specializing Master in Service Design. Potential roles include:
- service designer as a specialized consultant at a design agency;
- service designer as a consultant or employee of public-sector organizations, research centers, enterprises, and authorities;
- service designer as a consultant or employee of private-sector organizations, research centers, companies, and organizations;
- service designer as a freelance or self-employed professional (start-up).
COURSE PROGRAMME AND TEACHING METHOD
The Specializing Master programme grants 60 CFU (Formative University Credits) equivalent to 60 ECTS.
The capability to manage complexity and act upon different design levels and the capacity for creativity and vision are the main features of a service design professional.
These skills will be acquired through a highly experimental approach based on learning modules divided in lectures and design activities - called Service Design Pills, Service Jams, Service Design Workshops - each one led by a different faculty member and focusing on a different topic.
Lectures: Theoretical lessons aimed at introducing the discipline, and methodological lessons devoted to the acquisition of processes, tools, and approaches.
Service Design Pills: Targeted seminars that delve deeper into approaches and tools through the experimentation on a topic.
Service Jams: Mini-workshops in collaboration with companies, focused on the generation of service concepts.
Service Design Workshops: Design labs, in collaboration with companies, dealing with a real briefing that is focused on user research, and the development of service ideas and prototyping.
Internship: 475 hours training experience in a partner company of the Specializing Master or other companies suggested by participants.
This school offers programs in:
Last updated May 9, 2018