Master of Science in Information and Service Management

Aalto University

Program Description
EFMD Equis Accredited
AACSB Accredited

Master of Science in Information and Service Management

Aalto University

The Master's Programme in Information and Service Management offers three areas of specialisation: Business Analytics, Information Systems Science, and Logistics and Service Management.

Information based services are seen by the European Union as the primary growth area of advanced economies. The Master’s Programme in Information and Service Management (ISM) educates future information professionals who are able to develop and manage these services.

The interdisciplinary nature and emphasis on data analysis and project management provides students with skills of analysing the ever-growing supply of information and new technologies and managing electronic business operations.

Study experience

The content and focus of the programme differs according to its three elective areas of specialisation: Business Analytics, Information Systems Science and Logistics and Service Management.

The focus of Information Systems is on managing and developing business processes using information systems and networks. Topics include business information systems, e-commerce and software business as well as their strategic applications. The aim is efficient management of information resources and the skilful implementation of information systems applying technology which best supports the particular business needs.

The focus of Logistics and Service Management is on providing students with the capabilities to manage and develop companies’ production, distribution, supply, purchasing and service operations. Topics include supply chain management in various operating environments, service development and operations, inventory management models and policies, quality management and different business models. This focus area prepares students for the challenges of the network economy and gives the ability to control and design complex logistics chains and to apply project management skills to various environments.

Business Analytics orientation trains students to manage and analyse the rapidly growing volume and variety of data available to be utilised for business, technology and competitive intelligence. Managerial themes of the resulting data-driven decision-making include consumer analyses in traditional and digital markets, risk control (e.g. financial risk management), and exploitation of new technologies for developing and launching new products and services. The aim is to solve practical business problems by effectively utilising modern managerial tools ranging from quantitative models, and Information and Communication Technologies (ICT) to various techniques for analyzing big, open, and company-owned data.

Learning outcomes

Students in the Master’s Programme in Information and Service Management learn:

  • Data analysis, business intelligence, ability to use and develop it in organisations
  • Quantitative and data driven marketing
  • Analysis and development of business models for digital and service business
  • Leading people and projects
  • Services development and analysis
  • Design research
  • Career prospects

The programme allows students to choose between more consulting and management oriented or more quantitative and analytically oriented concentrations and combine studies from the different areas. According to the recent Forbes study on employability of graduates, the information systems; statistics and math majors are the most sought after and the new data-driven market makes math skills, particularly statistics, very important.

The quantitative data analysis skills are one of the growth areas in the next few years. Our graduates typically find jobs very easily, and for example information systems majors have some of the highest starting salaries of all business majors according to both Finnish and international studies.

Typical jobs:

  • Analyst, business intelligence
  • Consultant, information based services development
  • Project manager
  • Logistics manager
This school offers programs in:
  • English

Last updated April 21, 2016
Duration & Price
This course is Campus based
Start Date
Start date
Sept. 2016
2 years
Full time
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The application period is 1 December 2015 - 15 January 2016.
Start date Sept. 2016
Finland Helsinki
Application deadline Request Info
The application period is 1 December 2015 - 15 January 2016.
End date Request Info
Duration 2 years
Price Request Info