Starts in: September
A few good reasons to choose for a Stenden Master study in International Service Management:
- 1 year programme;
- With specialisations in Hospitality Service Management, Retail Service Management and Higher Education Service Management;
- Double accreditation from Stenden as well as London Metropolitan University;
- The quality of the programme is guaranteed by our group of professors;
- Stenden bachelor students receive a 10% discount.
A hallmark of the programme is the international character of services, in which cultural differences concerning providing service and quality of life play an important role.
The Master programme of International Service Management is designed to help organisations meet business challenges. It takes an integrated approach to service management, including marketing and communication, human resource management, quality management and the financial and technological aspects of service management.
The programme takes a broad perspective on service delivery, including aspects of sustainability, intercultural communication and leadership skills.
The service industry offers a variety of sectors: from hospitality, retail and financial services to (para)medical institutions and public organisations. Master's programme of International Service Management prepares future graduates for a broad range of career opportunities. Our graduates perform successfully as:
- Management Consultant for service organisation;
- Quality Manager;
- Lecturer and trainer;
- Marketing Consultant.
The Master in International Service Management is not limited to one specific area, but prepares for the broad field of services. It is designed to provide you with the necessary academic, professional and personal competencies for managing service organisations.
You will develop an analytical and critical attitude towards service management concepts. You will develop thorough research and project management skills. After successfully writing and defending a dissertation, you are awarded the Master of Arts in International Service Management Degree.
The programme is based on constructivist learning principles and focuses on the acquisition and application of knowledge in the context of service management practices.
The competencies obtained from the MA in International Service Management will allow you to introduce innovative service provision and contribute to the continuing success of service organisations.
The programme is taught in groups of 12 to 25 participants from a variety of countries, to enhance exchange of experiences between different cultures.
Last updated January 12, 2016