The pace of change in the global business community continues to create the need for substantial operational improvements. This course aims to develop practitioners who will be capable of making significant contributions to the area of business improvement and hence business performance inside and outside their organisations. Practical knowledge and expertise gained will be based upon sound theoretical concepts from which should emerge a learning community of graduates who will possess significantly enhanced skills in business improvement. Importantly, the course will pay strong attention to the people related issues of change management and leadership.
The course has been designed for a range of managers in the private, public and commercial sectors, primarily at middle to senior management level. All applicants should be in continuous employment and, as far as possible, expect to remain in employment (though not necessarily with the same employers) over the duration of the course. The course consists of eight taught modules: business improvement strategies; leadership and change; business process improvement; key performance measures; people and results; customer supply chain; information, knowledge and the learning organisation; research and problem solving methods; plus a dissertation (an in-house problem-solving project that will seek to address an issue/problem with the potential for measurable operational improvement).
In particular the course will:
- provide an understanding of the skills and methods needed for effective business improvement
- address people related issues, including change management and leadership
- address the business process improvement view of organizations
- develop applications of business improvement learning and skills, through in-company assessment and learning sets.